FEEDBACK

Hearing about the experience you had using our services is very important because it enables us to pass compliments to our staff on your behalf and make improvements if we have not met your expectations.

We would like to encourage you to tell us how you feel, whether it was good, bad or you just want to get in touch. 

Compliments

We greatly value knowing when you’ve had a great experience.  We ensure that any compliments are shared with staff in our services.

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Comments

If you have any suggestions about how we can improve our services, we would really like to hear from you. Please contact us.

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Concerns

Any concerns that you have are often best dealt with when they arise. We would encourage you to explain your problem to a member of staff in the first instance. In many cases, it should be possible to sort out the problem straight away by talking to the person you have already been dealing with, or perhaps their manager. 

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Complaints

If you are unhappy with the care you have received, please let us know.  We take complaints very seriously and wherever possible we use them to learn lessons and make changes and improvements to our services.

There are a number of ways you can make a complaint:

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However, as a service user, relative or carer, sometimes you may need to turn to someone for free, confidential, and timely help or advice. 

We can help you to resolve any concerns that you may have about the care and treatment provided, at an early stage. 

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Please feel open to speak with any member of staff regarding your concerns. Staff is happy to listen to all concerns and will respond to them quickly and efficiently.

If you would prefer to speak with someone outside of the service you are concerned with you can contact the 4Cs Manager during office hours: 023 9241 4020 or email:

shpca.complaints-incidents@nhs.net

They will be happy to listen and offer further advice on how to make a complaint.

You can also write to us regarding your concerns by sending your letter to the 4Cs Manager. All written complaints should be sent to

4Cs Manager

Southern Hampshire Primary Care Alliance

35 Pure Offices,

One Port Way,

Port Solent,

PO6 4TY

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Concerns

Any concerns that you have are often best dealt with when they arise. We would encourage you to explain your problem to a member of staff in the first instance. In many cases, it should be possible to sort out the problem straight away by talking to the person you have already been dealing with, or perhaps their manager. 

Read more

However, as a service user, relative or carer, sometimes you may need to turn to someone for free, confidential, and timely help or advice. 

We can help you to resolve any concerns that you may have about the care and treatment provided, at an early stage. 

k

Complaints

If you are unhappy with the care you have received, please let us know.  We take complaints very seriously and wherever possible we use them to learn lessons and make changes and improvements to our services.

There are a number of ways you can make a complaint:

Read more

Please feel open to speak with any member of staff regarding your concerns. Staff is happy to listen to all concerns and will respond to them quickly and efficiently.

If you would prefer to speak with someone outside of the service you are concerned with you can contact the 4Cs Manager during office hours: 023 9241 4020 or email:

shpca.complaints-incidents@nhs.net

They will be happy to listen and offer further advice on how to make a complaint.

You can also write to us regarding your concerns by sending your letter to the 4Cs Manager. All written complaints should be sent to

4Cs Manager

Southern Hampshire Primary Care Alliance

35 Pure Offices,

One Port Way,

Port Solent,

PO6 4TY

You can complete an anonymous online feedback form

Integrated Primary Care Service & Phlebotomy

We would appreciate it if you could answer the following friends and family test:

35, Pure Offices
One Port Way
Port Solent
Portsmouth
PO6 4TY

Contact Us

Tel: 02392 414020
Email: shpca.info@nhs.net